Herbs Hands Healing
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Terms & Conditions

Herbs Hands Healing ltd. 
Station Road, Pulham Market, 
Norfolk, IP21 4XF
United Kingdom

Phone: (+44) 01379 608201 
Opening times: 9am and 5pm Mon to Fri.

Fax: 01379 608201

Email: info@herbs-hands-healing.co.uk

If you have any suggestions or comments please email us at info@herbshandshealing.co.uk
Making A Purchase 
Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from Europe or anywhere else in the world, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Shipping & Handling 
UNITED KINGDOM POSTAL CHARGES 
Orders Under £25.00 = £3
Orders Under £40.00 = £4
Orders Over £40.00 Free Postage
Please Note: 
Restricted Postal Areas where additional costs may be incurred 
Places affected:
Highlands and Islands of Scotland
Northern Ireland
Isle of Man Isle of Scilly
Jersey
Guernsey


EUROPE AIRMAIL POSTAL CHARGES 

FREE shipping to Europe for orders over £350.

Please use our quote function on the 'your cart' page to calculate the carrier cost. 

You can also call us (+44 1379608201).

WORLDWIDE AIRMAIL POSTAL CHARGES (NON EUROPE) 

Please note: NO FREE shipping Worldwide 

Please use our quote function on the 'your cart' page to calculate the carrier cost. 

You can also call us (+44 1379608201).

Delivery Schedule 
We will dispatch your order to you on the same day you place it providing it is placed before 13.00 pm (GMT), therefore your order should be with you the following day if you have requested 1st class and within 5 working days if you have selected 2 nd class.

International orders are generally received in under 10 working days.

Please note: We only ship orders from Monday to Friday
Back Orders 
In the very rare event your item not being in stock, we will place it into our back order system. 

You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges 
20% VAT is included prices quoted where applicable. 

Your Sales Invoice and VAT receipt will always come with your order. 

All orders from areas which are VAT exempt will be worked out for you and you will be notified by email of the price of your order before we process it. (Local taxes may apply).
Credit Card Security 
Address Verification System (AVS). This checks the cardholder address entered on to your website to that registered with the card issuer. If there is a mismatch, the transaction will be declined or flagged as suspicious in WebMIS.

Card Security Code (variously known as CVV2, CVC2 or CID). This is the three-digit code printed on the signature strip of MasterCard and Visa credit and debit cards.

3-D Secure (Verified by Visa and MasterCard SecureCode). This is a system where as part of the payment process, an online connection is made with the issuing bank and the cardholder is required to enter a previously agreed PIN code or password.*

* Verified by Visa and MasterCard SecureCode
Guarantee 
Should any of our products be faulty or defective we will be glad to exchange them in accordance with your statutory rights. 'Your statutory rights are not affected'

Reaching us:
If you need to reach us for any reason, please email us at: info@herbshandshealing.co.uk

Alternatively, you can call on +44 1379 608201 or 0845 345 3727 or fax us on +44 1379 608201 lines are open between 9 am and 5 pm Mon to Fri.

or write to us at: 


Herbs Hands Healing ltd. 
Station Road, Pulham Market, 
Norfolk, IP21 4XF, England 

If for any reason you need to lodge a complaint or query with us please email us at: office@hhherbs.plus.com

Privacy Policy Herbs Hands Healing ltd do not disclose your information to third parties. 


Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

If you have any questions/comments about privacy, you should email us at info@herbshandshealing.co.uk 
Data collected by this site is used to:
a.) Take and fulfill customer orders
b.) Administer and enhance the site and service
c.) Only disclose information to third-parties for goods delivery purposes

Returns Policy 
You may return unwanted goods within 7 days for a refund, provided that the product has been unopened and unused. However, please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 30 days. 

Please contact our sales department at: office@herbshandshealing.co.uk stating the reason for return and provide a day time telephone number.

Our customer service line is (+44) 01379 608201 and lines are open between 9am and 5pm Mon. to Fri.